Frequently Asked Questions
Mypedika
What is MyPedika?
MYPEDIKA is an online store offering natural foods, traditional products, and carefully prepared essentials made with quality ingredients and packed with care. Our focus is to bring wholesome foods and traditional goodness to families across India.
How long does delivery take?
Orders are generally processed within 1–2 business days.
Estimated delivery times:
Kerala & Nearby Regions: 2–5 business days
Rest of India: 4–8 business days
Delivery times may vary during festivals, public holidays, or due to courier delays.
Are your products freshly prepared?
Yes. Many of our products are prepared and packed in small batches to help maintain freshness and quality.
Do your products contain artificial preservatives?
Product ingredients are clearly mentioned on each product page. We aim to offer quality products prepared with carefully selected ingredients.
How should I store the products?
For best quality:
Store in a cool, dry place.
Keep containers tightly closed after use.
Refrigerate products if recommended on the packaging.
Always follow the storage instructions provided on the product label.
Can I modify my order after placing it?
Yes, order modifications may be possible before dispatch.
Please contact us as soon as possible at:
📧 care@mypedika.com
📞 +91 88916 61235
Once an order has been dispatched, modifications may not be possible.
PAYMENT
What payment methods do you accept?
We support secure online payments through Razorpay, including:
UPI
Google Pay
PhonePe
Debit Cards
Credit Cards
Net Banking
Cash on Delivery (COD) is available on eligible orders and locations.
Are my payments secure?
Yes. All payments are processed through secure and trusted payment gateways using industry-standard encryption.
Order & Retunrs
What if a product is out of stock?
If an item becomes unavailable after your order is placed, we will contact you and offer:
A refund, or
The option to wait for restocking
What is your refund or replacement policy?
If you receive:
A damaged product
An incorrect product
A defective product
Missing items
Please contact us within 24 hours of delivery with clear photographs or an unboxing video.
After verification, we will provide an appropriate resolution as per our Refund & Return Policy.
What are your customer support hours?
Monday to Saturday
🕘 9:00 AM – 5:00 PM
We aim to respond to all customer queries within 24 working hours.
Where do you deliver?
We currently deliver across India.
Our goal is to provide safe, reliable, and timely delivery to customers nationwide.
Do you offer Free Shipping?
Yes.
🚚 Free Shipping is available on eligible orders as displayed on our website and during checkout.